FAQ - Frequently Asked Questions¶
General¶
What is the Pontotel API?¶
The Pontotel API is a RESTful interface that allows integrating Pontotel system features into external applications.
Do I have to pay to use the API?¶
Access to the API is included in some Pontotel plans. Contact the commercial for more information.
Which version of the API should I use?¶
Always use v4, which is the current and most updated version.
Authentication¶
How do I get my credentials?¶
Contact Pontotel support via email support@pontotel.com.br
How long is the token valid?¶
Tokens expire on 1 hour (3600 seconds).
What to do when the token expires?¶
Implement automatic renewal logic. See examples in Authentication.
Rate Limiting¶
What's the limit on requests?¶
- Sandbox: 1000 requests/hour
- Production: 500 requests/hour
What happens if you cross the line?¶
You'll get a mistake 429 Too Many Requests and should wait for the reset.
Can I increase my rate limit?¶
Yes, enterprise plans offer custom limits. Contact the commercial.
Errors¶
I got error 401, what to do?¶
Error 401 indicates invalid authentication. Check that: - Your token didn't expire - Header Authorization is correct - Your credentials are valid
I got a 404 error. There's no appeal?¶
Check that: - The URL is correct - ID exists in the system - You are allowed to access the resource
Support¶
How to get help?¶
- Documentation: This documentation
- https://suporte.pontotel.com.br
What's the support schedule?¶
- Email: Monday to Friday, 9h-18h (Time of Brasilia)
- Enterprise: 24/7
Next Steps¶
Still having second thoughts? Look: